I Love Working with Other People

I especially love working with entrepreneurs and small business owners.  Helping them grow their business' by increasing efficiency, sales, and customer satisfaction ... ultimately helps the business owner have an increased work/life balance so they can truly enjoy the business they've built without the stress that traditionally comes along with it.

Within my 20 years of professional experience, I've highlighted below some of my career accomplishments which range from Customer Service & Sales Management, Operations and Logisitics, Executive Assistant Support, Project Management, Quality Assurance, and Marketing.  I'm confident my passion and expertise will be valuable in helping you reach your goals.

I'll leave you with a couple quotes that share my philosophy on business, relationships, and life in general. I look forward to speaking with you soon. 

"Growth is never by mere chance; it is the result of forces working together." ~James Cash Penney, Founder of JCPenney

“The best way to find yourself is to lose yourself in the service of others.” ~ Mahatma Gandhi

Career Highlights:

Executive Support

• Improved efficiency of the entire executive team by providing daily support as a project manager for individual and company-wide projects
• Gained grant funds for the non-profit by researching, writing, and submitting grant applications

Operations & Logistics

• Identified day-to-day business operations improvements and implemented changes where necessary
• Developed and implement new procedures and policies to ensure smooth operations during company expansion

Customer Service & Sales Management

• Increased productivity and efficiency by designing and implementing numerous systems, policies, and procedures
• Spearheaded the implementation of all pilots for new products and services including refresher training 

Coaching & Mentoring

• Recognized 2 years in a row for having the highest performing sales team 
• Motivated sales teams by developing and implementing contests, providing, recognition, and encouragement

Sales & Quality Assurance

• Converted leads at one of the highest conversion rates and maintained a high level of call quality by following company protocol
• Improved overall call center conversion rates by providing timely feedback to develop the skill of sales consultants

Marketing & Pipeline Management

• Created multiple campaigns resulting in the launch of a new membership program offering
• Identified & implemented system changes in Salesforce and Ontraport resulting in improved lead & customer management and reporting.

Software & program experience:

Squarespace

Wordpress

Microsoft 365 & Onedrive

BlueHost

GoDaddy

Microsoft Office

IOs

Google Suite

DropBox

Salesforce

Microsoft CRM

Insightly

Ontraport

InfusionSoft

Quickbooks

PayPal

Asana

Upwork

Wrike

Calendly

GoToWebinar/GoToMeeting

Evernote

Zoom

ViewedIt

Skype

Social Media: Facebook | Twitter | Instagram | YouTube | LinkedIn